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| | Posted on Monday, February 14, 2005 - 1:19 pm: |       |
Chrysler Jeep Recognises Five Star dealers
A record number of Chrysler Jeep dealerships have earned the company’s highest recognition for excellence in customer service, DaimlerChrysler announced today.
Simultaneously, the company has announced that Wanneroo Chrysler Jeep in Western Australia has taken out the prestigious 2004 dealer of the year award.
Twenty-nine Chrysler Jeep dealerships across the country earned Five Star certification for 2004, the highest recognition for distinction in customer service.
Seven of the 29 dealers were awarded Five Star certification for the first time.
“This is a record number of dealerships to be awarded Five Star certification,” said Gerry Jenkins, managing director, Chrysler Jeep Australia.
“The result clearly indicates that the dealer network is continually investing in facilities and processes to ensure customers have the best possible Chrysler Jeep experience,” he said.
Chrysler Jeep dealers achieve Five Star certification by successfully adhering to a strict set of training, facility and process requirements designed to maximise customer satisfaction.
“Outstanding customer satisfaction is just one vital part of the process,” said Jenkins.
“Five Star dealerships dedicate themselves to ongoing dealer development and process improvement.
“This is an important program for Chrysler Jeep recognising our dealer’s commitment to customers and encouraging them to constantly improve the way they do business,” said Jenkins.
Five Star dealers prove themselves with ongoing evaluation throughout the year and are certified at the end of each year.
“We are thrilled to be named dealer of the year,” said Ian Barras, dealer principal at Wanneroo Chrysler Jeep.
“The award acknowledges the efforts of our staff in what has been a truly magnificent team effort.
“Having been a Five Star dealer since the program was introduced in 2001, we appreciate the importance of the principals to our success.
“The initiative has been good for our business and we’d like to think good for our customer’s as well,” said Barras.
The following dealers have been re-certified as Five Star dealers:
Australian Capital Territory
Rolfe Motors (Canberra)
New South Wales
Peter Warren Chrysler Jeep - award of merit (Warwick Farm),
Scuderia Veloce Motors (Chatswood),
Robert Gaha Chrysler Jeep (Brookvale),
Illawarra Star Motors (Wollongong),
Wagon Wheels Chrysler Jeep (Burwood),
Parramatta Chrysler Jeep (Parramatta),
Alessi Chrysler Jeep (Albury),
Macarthur Chrysler Jeep (Narellan),
York Motors Chrysler Jeep (Rushcutters Bay).
Queensland
Albion Chrysler Jeep - award of merit (Albion),
Gold Coast Chrysler Jeep - award of merit (Southport),
Armstrong Auto Group (Toowoomba),
Leo Muller Chrysler Jeep (Holland Park).
South Australia
Adelaide City Chrysler Jeep - award of merit (Prospect).
Victoria
Werribee Chrysler Jeep - award of merit (Werribee),
Geelong City Motors (Geelong),
Berwick Chrysler Jeep (Berwick),
Brighton Chrysler Jeep (Brighton),
Ken Muston Automotive (Shepparton).
Western Australia
Wanneroo Chrysler Jeep – dealer of the year & award of merit (Wangara),
DVG Chrysler Jeep (Maddington, WA).
The following dealers have been certified as Five Star dealers for the first time:
New South Wales
Andrew Miedecke Motors (Port Macquarie),
Kloster Chrysler Jeep (Newcastle),
Tynan Motors (Miranda),
Bellbowrie Motors (Coffs Harbour),
Central Coast Chrysler Jeep (Gosford).
Queensland
Northstar Chrysler Jeep (Redcliffe, QLD).
Western Australia
Mandurah Chrysler Jeep - award of merit (Mandurah, WA). |
