JOE BERHORST (Unhappy_customer)
New member
Username: Unhappy_customer
Post Number: 1
Registered: 2-2007
Posted From: 67.168.29.223
| | Posted on Sunday, February 04, 2007 - 2:11 am: |       |
Dear Jim Roberts:
I trade my Mazda MPV for a brand new 2006 Jeep Commander from Roberts Jeep in Auburn, Washington. The 2007 came with everything so I wanted some features added to my 2006 commander, Hitch, backup camera (has the lowest visibility rating for backing up) and a remote start.
I bought the vehicle on a Saturday night and took it home. I drove it into the garage and notice some chips on the hood and on top of the roof of the SUV. Took the vehicle back and Roberts Jeep was closed. I took it back the next day and the finance manager noted the chips on my purchase papers. OK, everything seems to be going great, I was happy at this point.
Backup Camera
During the sale I wanted a backup camera. They gave me two choices; one was in the mirror and the other in the existing GPS system. I told them I would prefer to have it look stock and in the existing GPS system. They add $800.00 to my purchase. When it was time to install the backup camera they told me the GPS system was too expensive (another $1200) and that I would have to go with the mirror version. I was very unhappy with this option. Why would a sales person Kevin and GSM (General Sales Manager) (Robert) propose two options if they could only do one, especially the one that I didn’t want?
Roberts Jeep gave me back the $800.00 dollars which is not fare because it is amortized in the 7 year loan. I felt it should have been more. Ok no backup. This was a key component to my buying decision. If the backup camera was not in the Navigation system I would not have purchased the vehicle.
The pant chips
The paint chips were preexisting when I purchased the car. They even noted it on the deliver and noted they would fix. I dropped the vehicle off for a total of 4 days and they did not fix the chips. The chip on top of the roof in front of the sunroof looks like it is starting to rust. They told me it looked like a walnut hit the vehicle and the rust looks like walnut residue. So they are telling me that somewhere in Auburn after I drove the vehicle home a walnut hit my Jeep. I don’t know where you live but walnut damage?? Do you see walnuts anywhere this time of year? I think Roberts jeep is talking out there you now what. You guys must be watching CSI to much.
Today, February 3, 2007 at 9:00 I will be going down to Roberts Jeep in Auburn to get my vehicle fixed and return the $800 check. I am going to demand they fix my $47000 dollar vehicle and install my Navigation backup camera.
I looked up Roberts Jeep at the Better Business Bureau and they are not a member, supposedly they must have lost the privilege. Note on the website that they have had many complaints. http://www.thebbb.org/commonreport.html?bid=515788 &language=1
I hope we can resolve this without further escalation.
Thank you,
Dissatisfied Customer |
